Shipping policy
At Kreativegraces, we aim to provide a clear and reliable shipping experience for every order placed through bks3q2-mx.myshopify.com. Please review the information below before completing your purchase.
Shipping Area We currently ship to addresses within the United States only. At this time, we do not offer international shipping.
Order Processing Orders are typically processed within 1–2 business days after payment has been successfully confirmed. Business days are Monday through Friday and do not include weekends or U.S. federal holidays. During holidays, promotional events, or periods of unusually high order volume, processing may occasionally take longer. Processing time refers to the time required to prepare your order for shipment and is separate from the shipping transit time.
Shipping Rates We offer a simple standard shipping structure for U.S. orders:
- Orders under $100: $5 standard shipping
- Orders of $100 or more: Free standard shipping
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Shipping Time Once your order has been processed and shipped, standard delivery typically takes 3–5 business days. The estimated total timeframe from order placement to delivery is therefore generally: 1–2 business days processing + 3–5 business days shipping. Shipping times are estimates and are not guaranteed delivery dates. Delivery may occasionally be affected by weather conditions, carrier delays, holidays, high shipping volumes, service disruptions, or other circumstances outside the reasonable control of Kreativegraces.
Order Tracking When tracking information is available, it will be sent to the email address provided during checkout after your order has shipped. Please allow some time for the shipping carrier to update tracking information after the package has entered its network.
Shipping Address Customers are responsible for providing a complete and accurate shipping address when placing an order. Please review your:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
before submitting your order. If you notice an error after placing your order, contact us as soon as possible at support@kreativegraces.com. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.
Delayed Packages Occasional carrier delays may occur after an order leaves our facility or fulfillment location. If your tracking information has not updated for an unusual period of time or your package appears significantly delayed, please contact us at support@kreativegraces.com. We will review the available shipment information and assist with the appropriate next steps where possible.
Lost or Missing Packages If tracking indicates that your package has been delivered but you cannot locate it, we recommend first checking:
- Around the delivery location
- With other members of your household
- With neighbors where appropriate
- With your building management or reception area, if applicable
You may also need to contact the shipping carrier for additional delivery information. If you still require assistance, contact support@kreativegraces.com with your order number and available tracking information.
Incorrect or Undeliverable Addresses Orders returned because of an incomplete, incorrect, or undeliverable address may require additional shipping arrangements. Please ensure that all shipping information is correct before completing checkout.
Contact Us If you have questions about shipping or an existing order, please contact: Kreativegraces
support@kreativegraces.com